Here are some answers to frequently asked questions.

How are Tommy Dog products developed?

All our products are formulated by Dr Lyall Williams, an Australian essential oil specialist. Tommy Dog is dedicated to ongoing product research and development in order to find the best possible pet grooming product ingredients. Our products have been specifically formulated by Dr Williams to utilise the therapeutic quality and quantities for each of the ingredients. The formulation for each of our products is the intellectual property of Divine Cosmetics.

Where are Tommy Dog products made?

The Tommy Dogs brand is owned and manufactured by Divine Cosmetics Pty Ltd. Divine Cosmetics is an Australian owned and operated company. All Tommy Dog products are manufactured in Sydney, Australia and are exported worldwide.

How can I find out the ingredients of a product?

Ingredients are listed on the outer packaging of Tommy Dog products. A full list of ingredients and a description of their properties can be found here on the Tommy Dog product website.

Do Tommy Dog products contain preservatives?

All products need preservatives to keep them free of bacteria. The paraben family of preservatives (methylparaben, propylparaben, butylparaben, ethylparaben) are the most commonly used preservative and are well known to cause skin irritation. All Tommy Dog products are free from paraben preservatives. Tommy Dog formulations contain Phenoxyethanol, which is a Paraben and Formaldehyde free preservative. It is a bactericide, often known as Rose ether. It is used to help preserve the integrity of products and prevent bacterial contamination.

What is the shelf life of the natural pet grooming products you make?

Tommy Dog products have a 2 year shelf life.

Are Tommy Dog products tested on animals?

Tommy Dog products are not tested on animals and do not contain animal derivatives. We rely on the judgment of pharmacological, toxicological and medical experts. We use non-animal alternative test methods as well as the safety histories of formulations and ingredients to determine product safety.

Is Tommy Dog product packaging environmentally friendly and recyclable?

Tommy Dog packaging is 100% recyclable.

Are Tommy Dog products safe to use on any type of pet?

If your pet has fur, then Tommy Dog products will be great for your pet. Whether you have a puppy, a kitten, a dog, a cat, a ferret, a rabbit, a guinea pig or a horse, you will find a Tommy Dog product perfect for your needs. Our products are suitable for all coat types and even for animals with sensitive skin.

How often should I wash my pet?

You can wash your pet as frequently or as infrequently as you would like! We recommend bathing your pet every 2 weeks to keep your pet clean. If your pet is a little smelly between baths, Tommy Dogs Waterless Shampoo is a convenient way to freshen up your pet without a full wash.

Why can’t I use my own shampoo on my dog?

Human skin and dog skin have different PH levels and using human shampoo on your dog will irritate your pet’s skin. All Tommy Dog products are pH balanced for your dog’s skin.

If my pet licks some of the Tommy Dog product off his or her coat or skin, is it harmful?

No, if your pet licks some of the product, it will not harm him because all of our products are free of harmful ingredients.